Help and Frequently Asked Questions
IUGear.com Help
- Store contact information, hours of operation, store location and other valuable information is listed under the Contact Us link displayed below and the E-mail Us link within the "Need Help?" section on the left.
- To browse the store catalog, select an item category from the left. If there is more than one page of items, page numbers will be displayed at the top and bottom.
- To search our store catalog, just type in a keyword in the Item Search text box. For example, if you want to look for sweatshirts, type the word "sweatshirt" in the box and click Go or hit Enter on your keyboard.
- To modify your account information or view your order history, log in and click the Your Account menu item along the top navigation.
IUGear.com Guarantee
All of our products are guaranteed to give you complete satisfaction. If you are not completely satisfied with any item you purchased from us, please feel free to return the item. We will gladly replace the merchandise or, if you prefer, refund your purchase price or credit your bank card.
Do you have a question?
Our friendly sales staff will attempt to answer any questions about the status of your order, sizes, colors, etc. Customer service is available during our regular store hours.
Phone: 1-800-238-1229 Toll-Free
Fax: 812-330-4121
E-mail: iustoreiugear.com
Ordering
Via Toll-Free Phone: 1-800-238-1229
Via Fax: 812-330-4121
Via Mail: Attn: IUGear.com, T.I.S. College Bookstore, 1302 E 3rd Street, Bloomington, Indiana 47401-3751
Via Internet: http://www.iugear.com
Sales Tax
According to the Tax Freedom Act of 1998, local sales tax has to be assessed to your on-line purchase if the T.I.S. Group owns property in your state. If you have specific questions about the sales tax applied to your order, please call us.
Shipping
All in-stock merchandise is shipped via UPS or USPS within 24 to 48 hours of receiving your order. Please allow
seven to ten business days for delivery. Shipping and handling charges are determined at the time of ordering. If you
have any questions, please call our customer service toll-free at 1-800-238-1229.
We are unable to accept international orders at this time. We apologize for any inconvenience.
Out-of-Stock and Backorders
Unforeseen demand or manufacturer delays occasionally result in items being out-of-stock. Some quantities are limited. Order early for Christmas to ensure availability and on-time delivery. If backorders are unacceptable, we will cancel the item from your order and refund any payment made. Backordered items will be shipped separately as soon as they are available. You may inquire about or cancel a backordered item at any time by calling customer service toll-free at 1-800-238-1229.
Returns and Exchanges
Please enclose our packing slip and a note indicating what services you require. Wrap securely and prepay. Sorry we cannot C.O.D. packages. Send returns to:
Attn: IUGear.com
T.I.S. College Bookstore
Returns Department
1302 E 3rd Street
Bloomington, Indiana 47401-3751
Shrinkage
Garments made of 100% cotton will shrink about 2%, we recommend ordering the next size larger. Cotton blended with synthetic fibers (acrylic, polyester, etc.) will shrink less than all cotton. 50/50 blend means: 50% cotton, 50% polyester. For best results, follow the manufacturer's washing instructions. Never iron directly over a design screen printed on a garment.
Size Chart
| SMALL | MEDIUM | LARGE | XL | XXL | |
| ADULT CHEST | 34-36 | 38-40 | 42-44 | 46-48 | 50-52 |
| ADULT WAIST | 28-30 | 32-34 | 36-38 | 40-42 | 44-46 |
| YOUTH | 6-8 | 10-12 | 14-16 | - | - |
| JUVENILE | 4 | 5-6 | 7 | - | - |